Support

We can help with installation, licenses, payments and the mobile app.

Telegram: @SmokeJung — the fastest way to reach us: licenses, plans, technical questions.
E-mail: [email protected] — if Telegram is not available to you or you need to attach files.

What to include

your license key — for payment and license questions;
the tracker version (tracker-ctl status) and panel domain — for technical questions;
what you did, what you expected and what happened; a screenshot or the error text.

Do not send passwords, API keys or server credentials: if access is needed to investigate, we will agree on it separately.

Sign-in: open the sign-in QR code in your tracker's panel and scan it in the app — or enter the panel address, e-mail and password manually.
No notifications: check that notifications for inotrack are allowed in your phone settings and that you are signed in to the right tracker in the app.
Deleting data: signing out deletes the session tokens from your phone; your panel account is deleted by your tracker's administrator. We will delete data about you held on the license server on request — see the Privacy Policy.